Open role
Installation Scheduler
Benefits:
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Schedule installation appointments based on installer availability, customer preferences, and project metrics.
- Communicate directly with customers to confirm and coordinate installation dates and times.
- Coordinate with warehouse and administrative staff to ensure all products are ready and available prior to scheduling installations.
- Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
- Creating error-free work orders work orders and installation instructions to installers.
- Track job statuses and follow up on incomplete or rescheduled jobs.
- Maintain accurate records of installations, customer communications, and service notes in CRM.
- Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
- Work closely with the sales team to understand job priorities and timelines.
- Previous experience in scheduling, dispatching, customer service, or administrative coordination (preferred).
- Familiarity with window coverings, home improvement, or construction industries (a plus).
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace ) (a plus)
- Problem-solving and time management skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us
Zinga’s has been in business for over 25 years and has grown 25% year over year! How did we do that? Simple, we’ve put our customer first. We genuinely love our customers and giving them great service. We want to wow our customers and when you wow your customers they give great referrals. Over 1/3 of new business comes from word of mouth referrals. Our team is comprised of the best of the best. We hire people who want to love others, and put their customers first.Benefits
- 401(k) + Company Matching
- Healthcare
- Paid Time Off (PTO)
- Paid Holidays
- Team Events
- Employee Purchase Discount Program
- DailyPay (access a portion of earned pay early, with a small fee)
Previous scheduling, dispatching, customer service, or administrative coordination experience preferred; familiarity with window coverings or construction a plus; strong communication and organizational skills; proficiency with scheduling software, CRM, Microsoft Office, and Google Workspace a plus.
Key Responsibilities
- scheduling installations
- communicating with customers
- coordinating with teams
Skills & Tools
Microsoft Office, Google Workspace, CRM
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time, Part Time
- Workplace: Remote — Indianapolis, Indiana, United States
- Salary: USD 35,360 – 39,520 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About ZINGAS Blinds Shutters Shades
A customer-focused window coverings company with over 25 years of experience and strong referral growth. — Industry: Retail and Wholesale