We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. 🔧 Key Responsibilities

• Provide first-level IT support via phone, email, chat, and in person
• Diagnose and troubleshoot hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts (password resets, permissions, Active Directory updates)
• Support Microsoft 365 applications, VPN access, and enterprise tools
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to Tier 2/3 support when necessary
• Maintain IT inventory and asset tracking
• Educate users on IT best practices and security awareness 🛠 Required Qualifications
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of IT helpdesk or desktop support experience
• Strong knowledge of Windows and/or macOS operating systems
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with ticketing systems
• Excellent communication and customer service skills 🌟 Preferred Qualifications
• Experience with Active Directory and Microsoft 365
• Knowledge of remote support tools
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
• Experience in a fast-paced corporate environment 🤝 Key Competencies
• Strong problem-solving skills
• Ability to multitask and prioritize
• Customer-first mindset
• Professional and positive attitude
• Team collaboration 🎁 What We Offer
• Competitive salary
• Health, dental, and vision benefits
• Paid time off
• Professional development opportunities
• Collaborative and supportive team environment