Jira Administrator Remote

Job Description

We are seeking an experienced Jira Administrator to manage, configure, and optimize Jira environments. The ideal candidate will have hands-on experience administering Jira Cloud or Data Center, configuring workflows and automation, managing permissions, and integrating Jira with external systems. The candidate must be comfortable working in an undocumented, in-progress environment, identifying existing configurations, troubleshooting issues, and creating clear technical documentation to support ongoing operations and a smooth offboarding process.

Key Responsibilities

Administer and maintain Jira Cloud or Jira Data Center environments. Configure and manage workflows, custom fields, screens, permission schemes, and project settings. Develop and maintain Jira automation rules to streamline workflows and improve operational efficiency. Create, modify, and optimize Jira Query Language (JQL) queries and filters. Configure Jira email handlers and mail-to-ticket ingestion for automated ticket creation. Design, implement, and troubleshoot integrations between Jira and external systems using REST APIs, webhooks, and middleware. Investigate existing Jira configurations and resolve issues in an undocumented or partially implemented environment. Collaborate with stakeholders to understand requirements and recommend appropriate Jira configuration solutions. Maintain clear technical documentation covering configurations, workflows, integrations, automation rules, and administrative procedures. Prepare comprehensive handover and offboarding documentation to ensure continuity of support and knowledge transfer. Troubleshoot integration failures, permission issues, automation errors, and ticket-ingestion problems. Required Qualifications 3–5 years of hands-on experience administering Jira Cloud or Jira Data Center. Strong knowledge of Jira workflows, automation rules, custom fields, screens, and permission schemes. Proficiency in Jira Query Language (JQL). Practical experience integrating Jira with external systems using REST APIs, webhooks, or middleware-based solutions. Experience configuring Jira email handlers and mail-to-ticket ingestion. Strong troubleshooting and problem-solving skills. Ability to work independently in an undocumented, evolving technical environment. Excellent technical writing skills, including configuration documentation, knowledge transfer, and offboarding guides. Strong communication and collaboration skills.