Open role
Manager, Client Experience – HR Technology, HRIS/HCM
Job Description:
- Own and operate human resources across industries and company sizes
- Provide HR support and lead HRIS/HCM implementations for clients
- Serve as an internal expert on clients' HR technology stacks
- Administer and maintain core HRIS platforms, including workflows, permissions, and data integrity
- Administer performance and engagement platforms for goals, reviews, and feedback cycles
- Manage integrations across HRIS, performance, payroll, benefits, and downstream tools
- Lead client HCM system configurations, change management, module rollouts, and system upgrades
- Build and maintain automated workflows to reduce manual HR administration
- Translate process needs into system design with People team leaders
- Own HR data integrity, reporting, and audit readiness
- Ensure HRIS practices meet federal, state, and local compliance requirements
- Deliver dashboards and reporting supporting workforce planning and OKRs
- Optimize HR processes, policies, and systems for efficiency and compliance
- Implement onboarding, employee relations, and policy development practices
- Advise on federal, state, and local employment law compliance
- Own client relationships, deadlines, and end-to-end delivery
- Lead implementation workshops and stakeholder sessions
Requirements:
- 5+ years administering and implementing HRIS/HCM systems
- HR Generalist or HRBP background with broad exposure across the employee lifecycle
- Experience working directly with clients in consulting, professional services, PEOs, or agencies
- Hands-on administrator experience with a core HRIS platform such as HiBob, Dayforce, and/or Rippling required
- Hands-on administrator experience with a performance/engagement platform such as Lattice required
- HRIS and/or performance platform certification strongly preferred
- Strong systems thinking with the ability to troubleshoot integrations independently
- Excellent communication, stakeholder management, and advisory skills
- Comfort operating in a lean, fast-scaling environment with high ownership expectations
- Generalist capability across technology, payroll, innovation, people analytics, operations, people, and culture
- Strong data storytelling skills
- Client and project management experience
- Facilitation experience leading implementation workshops and stakeholder sessions
- Innovation mindset and process improvement capability
Benefits:
- Incentives in addition to compensation
- Remote-first work model (Work from Where it Makes Sense – WfWiMS)
- Potential consideration for multiple full-time or part-time opportunities over time as part of a long-term talent community