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Manager, Client Experience – HR Technology, HRIS/HCM

Remote · Japan Full-time

Job Description:

  • Own and operate human resources across industries and company sizes
  • Provide HR support and lead HRIS/HCM implementations for clients
  • Serve as an internal expert on clients' HR technology stacks
  • Administer and maintain core HRIS platforms, including workflows, permissions, and data integrity
  • Administer performance and engagement platforms for goals, reviews, and feedback cycles
  • Manage integrations across HRIS, performance, payroll, benefits, and downstream tools
  • Lead client HCM system configurations, change management, module rollouts, and system upgrades
  • Build and maintain automated workflows to reduce manual HR administration
  • Translate process needs into system design with People team leaders
  • Own HR data integrity, reporting, and audit readiness
  • Ensure HRIS practices meet federal, state, and local compliance requirements
  • Deliver dashboards and reporting supporting workforce planning and OKRs
  • Optimize HR processes, policies, and systems for efficiency and compliance
  • Implement onboarding, employee relations, and policy development practices
  • Advise on federal, state, and local employment law compliance
  • Own client relationships, deadlines, and end-to-end delivery
  • Lead implementation workshops and stakeholder sessions

Requirements:

  • 5+ years administering and implementing HRIS/HCM systems
  • HR Generalist or HRBP background with broad exposure across the employee lifecycle
  • Experience working directly with clients in consulting, professional services, PEOs, or agencies
  • Hands-on administrator experience with a core HRIS platform such as HiBob, Dayforce, and/or Rippling required
  • Hands-on administrator experience with a performance/engagement platform such as Lattice required
  • HRIS and/or performance platform certification strongly preferred
  • Strong systems thinking with the ability to troubleshoot integrations independently
  • Excellent communication, stakeholder management, and advisory skills
  • Comfort operating in a lean, fast-scaling environment with high ownership expectations
  • Generalist capability across technology, payroll, innovation, people analytics, operations, people, and culture
  • Strong data storytelling skills
  • Client and project management experience
  • Facilitation experience leading implementation workshops and stakeholder sessions
  • Innovation mindset and process improvement capability

Benefits:

  • Incentives in addition to compensation
  • Remote-first work model (Work from Where it Makes Sense – WfWiMS)
  • Potential consideration for multiple full-time or part-time opportunities over time as part of a long-term talent community

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