Overview

The Medical Science Liaison (MSL) is a critically important member of the Field Medical Affairs customer-facing team that supports the safe and effective use of psychiatric products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to urgent unsolicited requests from healthcare professionals, patients, caregivers, and payers. As part of the Field Medical Team, this position delivers industry-leading services, including responding to product information requests in response to medical questions received. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach. This is a one-year contract that will mostly be working from home with up to 15% travel to conferences. Must be located on the West Coast

Responsibilities

Respond to inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers. Utilize medical information and MSL skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries. Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.) Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected. Ensure good documentation, high quality, and excellent customer service. Join and support the field medical team with occasional field engagements as needed. Provide MSL and field medical support at medical congresses. Staff scientific medical affairs booths. Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training, and field liaison support.

Qualifications

Education: Advanced or terminal healthcare degree (preferred PharmD or PhD). Must have hands-on clinical experience in psychiatry to enhance understanding of patient care and treatment approaches. Experience and/or Training: MSL psychiatry experience preferred and excellent verbal/written communication skills. Technology proficiency in Medical Information databases, Microsoft Office, and video conference platforms. Therapeutic expertise in psychiatry, with a focus on schizophrenia. Ability to critically evaluate medical literature. Experience in Drug Information or a specialty area, particularly in schizophrenia or other psychiatric conditions.