Job Description

Job DescriptionJob Description – Online Customer Service Specialist Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist. Job Description: Will handle all incoming internet, email, social media, text, chat and phone inquires Will be available to respond to inquiries in a prompt, professional, well-spoken manner Assist customers in appropriate vehicle selection Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration Direct customers to product information resources, including those available on the internet Check email frequently and respond to inquiries immediately Will deliver inquiries/messages intended for other sales personnel and departments promptly Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience. Skills / Requirements Must have good verbal and written communication skills Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function Must be proficient with Microsoft Word, Excel, and Outlook Time management, prioritization skills, and the ability to multi-task are required Must be self-motivated and goal oriented Must be able to hit sales quotas and closing percentages All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license