📍 Location: LATAM 📝 Contract: Full-time, Permanent 💻 Work Modality: 100% Remote – US Central Time (CST/CDT) ❗ Only CVs in English will be accepted 💰 Salary: $2,500 – $3,200 USD/month Role and Company Overview: This position is with a US-based customer experience (CX) marketing agency that partners with established e-commerce and DTC brands to build CX frameworks, retention programs, and brand strategy. The Chief of Staff / Operations Manager will serve as the operational backbone between leadership and the broader team — owning project management, cross-functional follow-through, and execution of key business initiatives. This is a hands-on, go-getter role for someone who takes ownership and sees things through without being asked twice. Responsibilities: Act as the day-to-day execution partner to company leadership, closing the gap between leadership and the wider team Own project management across cross-functional initiatives including CX services, CX optimization, and new productization efforts Shepherd recurring internal processes end-to-end, identify where they break down, and recommend fixes Chase timelines and follow up with staff on deliverables independently Sit in on senior leadership meetings to understand priorities and move them forward Take ownership of stalled or deprioritized projects and drive them to completion Keep Notion trackers and boards accurate as the org's operating system Use AI tools (Claude, ChatGPT, or similar) to support workflows and flag automation opportunities Provide light oversight of organic social scheduling and community management as needed Requirements: 4+ years of experience in operations, project management, or business ops in a fast-paced environment (agency, e-commerce, or similar) Proven ability to hold cross-functional teams accountable to timelines without direct authority Strong Notion proficiency — you live in it Active user of AI tools (Claude, ChatGPT, or similar) with real examples of how you've applied them Comfortable with Google Sheets or Excel at a functional level Highly organized, flexible, and at ease with shifting priorities High trust and discretion — you'll sit close to leadership and sensitive information Advanced English (written and spoken) Nice-to-Haves: Background blending operations with marketing ops and/or customer success/CX E-commerce, DTC, or marketing-agency experience Exposure to organic social scheduling or community management (Instagram, LinkedIn) Experience supporting website projects or vendor/contract coordination Software and Tools Used: Notion, Slack, Google Sheets, Excel, Claude, ChatGPT