Job Summary Work from home while making a meaningful difference in patients’ lives. We’re growing our team and seeking experienced telephone operators who have handled medical calls and understand the importance of professionalism, accuracy, and compassionate communication in a healthcare setting. In this remote position, you’ll serve as a key point of contact for patients, family caregivers, healthcare facilities, and clinical teams supporting a home healthcare partner. You’ll answer incoming calls, document important information, follow established call-handling procedures, and ensure messages and urgent concerns are routed to the appropriate team. This is a non-sales position focused entirely on inbound calls, patient communication, and dependable service. The ideal candidate has prior experience in a medical answering service, healthcare call center, medical office, or similar environment and is comfortable handling sensitive patient-related calls. What You’ll Do Answer inbound calls from patients, family caregivers, healthcare facilities, and other callers. Handle medical-related calls professionally, following established protocols and call-handling guidelines. Access patient records and navigate multiple computer systems to locate and verify information. Document calls accurately, including messages, requests, and relevant details for clinical staff. Route urgent calls and important messages to the appropriate clinical team according to established procedures. Assist with scheduling inquiries, visit coordination, and general patient requests. Communicate calmly and compassionately with callers who may be stressed, ill, or concerned. Maintain confidentiality and follow applicable privacy and information-handling requirements. Provide reliable, courteous service while working independently in a remote environment. What We’re Looking For Prior experience handling medical calls is strongly preferred. We are specifically seeking experienced telephone operators who have worked with medical answering services, healthcare call centers, physician offices, home health agencies, or similar healthcare environments. Experience answering inbound patient calls, taking medical messages, routing calls, and communicating with healthcare professionals. Familiarity with medical terminology and the importance of accurately documenting patient information. Strong typing skills and the ability to navigate multiple screens and computer applications efficiently. Excellent attention to detail, particularly when recording names, phone numbers, messages, and other important information. A calm, professional, and compassionate telephone manner. Strong verbal communication skills and the ability to follow established procedures. Dependability, punctuality, and the ability to work independently from home. Availability to work Monday through Friday, 8:00 AM–5:00 PM Eastern Time. Candidates with direct experience in a medical answering service or healthcare telephone operator role are especially encouraged to apply. What You’ll Get A remote, work-from-home opportunity. Paid training and hands-on practice before handling live calls independently. A consistent Monday–Friday schedule. A supportive, focused team with direct access to leadership. The opportunity to contribute to a positive patient and caregiver experience. Work Location This is a work-from-home position. Candidates must have a reliable internet connection, a quiet and professional workspace, and the ability to handle confidential patient calls in a private environment. Pay: $30,160.00 - $33,280.00 per year Benefits 401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Experience: Call center: 1 year (Required) Shift availability: Day Shift (Required) Ability to Commute: Ohio (Required) Work Location: Remote