Our top Higher Education client is looking for a Lead Business Process Improvement Specialist , responsible for leading process improvement activities and act as the Process Lead in business and application transformational projects, to improve quality, reduce cost, increase productivity and improve cycle time, resulting in significant business improvement and customer satisfaction.

Responsibilities

Lead process improvement activities and act as the Process Lead in business and application transformational projects, to improve quality, reduce cost, increase productivity and improve cycle time, resulting in significant business improvement and customer satisfaction. Experience gathering requirements and performing UAT in order to implement human resource, finance, and other workflow systems. Determine the best process and tools to determine root-cause analysis, collection of pain points, and facilitating process improvement meetings. Liaise with key stakeholders to ensure buy-in for initiatives. Liaise with technology solution leads. Achieve buy-in from decision makers for the successful application of project/performance improvement. Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives. Complete process improvement activities within a specified time frame, in alignment with the project plan. Additional responsibilities may include: Identify, analyze and prepare risk mitigation tactics Consult and coach project teams Support and engage senior leaders Coach managers and supervisors Support organizational design and definition of roles and responsibilities Evaluate and ensure user readiness Manage stakeholders Track and report issues Define and measure success metrics and monitor change progress

Qualifications

Black Belt with 3-4 years’ experience facilitating business process improvement activities. Green Belt with 15+ years’ experience driving successful transformation process initiatives may be considered. Required Skills Flexible and adaptable; able to work in ambiguous situations Must be a team player and able to work collaboratively and effectively with and through others, at all levels in the organization Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Acute business acumen and understanding of organizational issues and challenges Excellent active listening skills Exceptional communication skills, both written, quality of presentations and verbal Ability to clearly articulate messages to a variety of audiences Experience with different process improvement methodologies or frameworks Proven track record of process improvement delivery and root cause identification skills Ability to develop a process improvement framework tailored for the project or improvement goal Familiarity with project management approaches, tools and phases of the project lifecycle Experience with large-scale organizational change efforts Resilient and tenacious with a propensity to persevere Forward looking with a holistic approach Organized with a natural inclination for planning strategy and tactics