Job Description:

• Own outcomes for one or more Service of Process product areas, including APIs and integrations, the proprietary job assignment/routing/task management/evidence platform, customer web portal, and field mobile app
• Set product priorities and maintain a roadmap tied to business outcomes
• Conduct field research with process servers, operations teams, and customers
• Run structured customer discovery through interviews, win/loss input, support themes, and usage data
• Serve external customers and internal operations users
• Write requirements covering problem statements, success criteria, edge cases, and jurisdiction-specific operational/legal constraints
• Own the backlog within the SAFe cadence, including features, stories, acceptance, iteration planning, and PI planning
• Work daily with mobile, web, and backend engineering; break work into releasable increments and make tradeoff decisions
• Own launch readiness, enablement, support readiness, migration/backfill, and rollback planning
• Own release quality, testing strategy, UAT coordination, and go/no-go decisions
• Identify and quantify automation, routing, and decision-support opportunities
• Define responsible AI use, accuracy thresholds, human-review paths, and failure behavior
• Define success metrics, monitor dashboards, analyze results, and act on outcomes
• Manage regulatory, evidentiary, compliance, operational, and sensitive-data risks
• Ensure changes receive appropriate cross-functional review before release
• Report directly to the CTO

Requirements:

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g. mobile + web, or a field/consumer app backed by a core platform)
• Demonstrated track record of running your own discovery and turning it into shipped requirements
• Comfortable working directly with engineering across mobile, web, and backend teams simultaneously
• Hands-on backlog ownership in a scaled agile environment; scaled agile of some kind is expected
• Experience with B2B APIs, integrations, or platform products, including versioning, developer-facing documentation, integration partners, and enterprise technical requirements
• Comfortable pulling your own numbers and building your own view; SQL is a plus, not a requirement
• Evidence of raising the product bar through discovery practices, outcome orientation, or peer and leadership influence
• Experience owning release quality without a dedicated QA team, including testing scope, UAT, and testing commitments
• Some go-to-market experience, including launch messaging, sales enablement, or customer rollout
• Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters
• Bachelor's degree or equivalent practical experience
• Native mobile product experience (iOS/Android) — nice to have
• Experience building for internal operators — nice to have
• Experience shipping AI-assisted features — nice to have
• Legal services, legal tech, process serving, litigation support, courts, or regulated/compliance-heavy industry background — nice to have

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance