This is a Fully Remote Job About Our Client: Goldbelt Professional Services operates in the public health sector, providing scientific, technical, and administrative support tailored to client needs. The organization addresses challenges in public health missions by delivering expert resources ranging from junior staff to high-level subject matter experts, with a focus on research and data-driven solutions. About the Opportunity: The PUBLIC HEALTH ANALYST I (VACCINES) supports data management and help desk operations for the DHQP (Vaccine) Surveillance Branch. This role is vital for managing user support, facilitating facility enrollment, and assisting in the technical application of public health data systems, thereby contributing to the efficient operation and response capacity of the surveillance program. Responsibilities: Provide Level 1 help desk support for Facilities Enrollment, managing approximately 200 email tickets daily. Assist users in obtaining digital credentials via SAMS. Enroll facilities in NHSN as required. Triage Level 2 support issues to subject matter experts. Migrate the current email-based ticket management system. Develop and maintain user support documentation for internal teams and external NHSN users. Maintain electronic records such as NHSN Agreement to Participate and Consent documents. Respond to inquiries from current and prospective NHSN Dialysis Event module users, guiding facility enrollment and data entry procedures. Provide Level 2 triage support for NHSN protocol queries. Offer technical assistance for NHSN data reporting. Identify and create updates to NHSN modules and manuals reflecting technological, epidemiological, and procedural changes. Submit system change requests, conduct application testing, manage data collection forms, and identify system defects. Participate in CDC response activities and training exercises, including staffing the EOC desk under DHQP Team Lead direction. Requirements: 1-2 years of relevant experience in program analysis, public health, healthcare, research, or related fields. Experience with government procedures and guidelines. Ability to obtain and maintain CDC Public Trust Clearance. Preferred: Master's degree in Public Health, Health Administration, Communications, or related field. Preferred: 3-5 years relevant experience. Preferred: Prior experience working with the CDC. Pay Range and Compensation Package: Salary range is $100,000 to $108,000 annually. Benefits & Perks: Medical, dental, and vision insurance. 401(k) plan with company matching. Paid time off. Professional development opportunities. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.