About The Company Founded in 2005, American College of Education (ACE) is a recognized leader in professional development through its online programs. Our mission is to deliver high-quality, affordable, and accessible online education grounded in evidence-based content, real-world experience, and relevant application that prioritizes the needs of our students. As a mission-driven institution, ACE is committed to social responsibility and creating a positive impact that extends beyond educational outcomes. We serve our students, alumni, employees, communities, and society with integrity and uphold core values that foster meaningful and lasting contributions. ACE is proud to be an Impact Institution, consistently striving to improve the lives of those we serve. About The Role The Quality Assurance Analyst plays a critical role in ensuring the quality, reliability, accessibility, and performance of ACE’s technology solutions. This position involves developing and executing comprehensive test strategies, plans, and cases to validate that software applications meet business, functional, integration, security, and user experience requirements. The QA Analyst collaborates closely with developers, product owners, business stakeholders, and project teams to identify defects early, enhance release quality, and support successful technology delivery. This role also contributes to the establishment of repeatable quality assurance standards, testing frameworks, metrics, and release readiness reporting. The ideal candidate thrives in a remote, collaborative environment, demonstrates strong attention to detail, and is passionate about supporting student success through technology excellence.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field preferred, or equivalent experience. Minimum of 3 years of experience in software quality assurance, software testing, integration testing, or application quality management. Proven experience creating and executing manual test plans, test cases, and managing defect tracking processes. Strong understanding of Agile development methodologies and software development lifecycle (SDLC) practices. Experience with testing and defect tracking tools such as Azure DevOps or similar platforms. Familiarity with Student Information Systems and CRM platforms such as Dynamics 365 or Salesforce preferred. Knowledge of regression, integration, user acceptance, and exploratory testing techniques. Experience with API testing, integration validation, and basic SQL or data validation preferred. Excellent analytical, troubleshooting, documentation, and problem-solving skills. Strong written and verbal communication skills with the ability to collaborate effectively across technical and business teams. Hands-on experience with test automation tools, scripting, or automation frameworks is a plus. Professional certifications such as ISTQB Certified Tester, Certified Agile Tester, or equivalent are preferred.

Responsibilities

Develop, maintain, and execute detailed test plans, test cases, and test scripts aligned with business requirements and acceptance criteria. Conduct functional, regression, integration, user acceptance, and exploratory testing activities to ensure software quality. Document, track, prioritize, and validate defect resolutions utilizing established defect management processes. Collaborate with developers, product owners, and business stakeholders to clarify requirements and define acceptance criteria. Participate actively in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives. Validate application performance, usability, accessibility, and overall user experience to meet quality standards. Create and maintain test data, testing documentation, and release readiness reports. Analyze defect trends and testing metrics to identify opportunities for continuous quality improvement. Support release validation activities and provide QA readiness input to ensure technology solutions are production-ready. Ensure all technology solutions meet established quality standards prior to production deployment.

Benefits

Competitive starting salary with eligibility for an annual bonus. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Paid parental leave to support family growth and bonding. Generous paid time off (PTO) to promote work-life balance. 401(k) retirement plan with employer match to support long-term financial security. Comprehensive wellness program and Employee Assistance Program (EAP) for mental and physical health. Employee recognition and awards programs to celebrate contributions and achievements. Employer-paid life and accidental death & dismemberment (AD&D) insurance coverage. Short-term and long-term disability insurance fully paid by the employer. Virtual-first work environment fostering diversity, inclusion, and a family-like supportive culture. Equal Opportunity American College of Education is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We strive to create a work environment where everyone feels valued, respected, and empowered to contribute to our mission of advancing education and social impact.