PRIMARY FUNCTION

The primary objective of the On-call Candidate Manager is to assist clients with their labour

requirements whilst maintaining a high level of customer service to candidates and clients at all

times.

1. COMPANY STANDARDS

• Comply with regular meeting schedules and communication standards
• Comply with the industry code of ethics at all times
• Comply with all company policies and procedures at all times
• Maintain and embrace the Occupational Health and Safety (including Workplace Bullying
• and Harassment) and EEO procedures for the business as per State and Federal

• Legislation

• Participate in client-focused functions and/or promotions as required from time to time
• Participate in the company’s review and appraisal program as identified in this PD
• Ensure all information is maintained and updated within TRIS and Astute or any other

• reporting system

• Maintain and embrace the internal codes of conduct/protocols for the organisation
• Participate in their formulation and application throughout the organisation

• Meet identified industry benchmarks

• Personal hygiene is maintained

• Dress code, appropriate to position (and representation of Labourpower) is adhered to

2. PRIMARY RESPONSIBILITIES

Perform check starts:

• Perform check starts on all new clients within the first week;
• Perform daily check starts on selected clients as per the FT360 activity list;
• Perform check starts on all other clients on a rotating basis, adding comments on

FT360

• when complete

• Provide operational assistance as required by the branch
• Communicate with each State / Branch Manager when necessary
• Complete rosters and ensure they are sent to the client by the required deadline
• Conduct relevant database searches to find suitable candidates for our client

vacancies

• Place available, suitable and inducted candidates to positions for our clients
• Provide full details to candidate regarding assignment and client site
• Update relevant staff member on candidate and client job orders / client nightly

activity

• Update FT360 with activities, including client contacts, discussions, phone calls,

candidate

• and job order information

• Assist in the daily maintenance of job orders including closing old orders and other

related

• tasks

• Appropriately handle all job related enquiries in relation to print media advertising
• Ensure professionalism is maintained at all times to clients, candidates and internal

staff

• Develop divisional and interstate relationships
• Provide assistance to both clients and candidates when required
• Escalate any issues / problems to Management and provide suggestions for

improvement

• Attend conference call meetings as and when required

• Monitor, respond and action all emails

• Add comments to FT360 for all communication to candidates and clients. ·

Complete Handover report and submit daily

3. KEY PERFORMANCE INDICATORS

• Positive feedback from clients, candidates and peers
• Placement or replacement of candidates in jobs that have been called through
• Client check starts are completed as per the agreed cycle
• Relevant information is communicated to peers and managers
• Data is recorded accurately in internal database and systems
• Lead time to fill or replace a role is timely and efficient
• Clients, candidates and staff are notified of relevant information
• Internal staff are notified of job orders and candidates accordingly

4. PERSONAL ATTRIBUTES

• Qualities

• Self starter

• Closer / completer

• Team player

• Displays identifiable ethical behaviour

• High energy levels

• Outgoing personality

• Highly organised

• Works with a sense of urgency

• Able to adapt and work in a constantly changing environment

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