Note: The job is a remote job and is open to candidates in USA. Allsup Employment Services is hiring an Accounts Receivable Specialist I to manage beneficiary cases through the payment-readiness cycle of the SSA Ticket to Work program. The role involves outreach, documentation review, billing-request preparation, case-status updates, and compliance with program requirements.

Responsibilities

• Own and manage assigned caseloads
• Proactively assess cases for payment readiness and billing eligibility
• Initiate outbound communication with beneficiaries to obtain required documentation
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs
• Review and validate wage data processed through extraction tools
• Complete SSA Form 821 (Work Activity Reports) as required for billing
• Identify and address documentation gaps that may delay or prevent payment requests
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA)
• Coordinate with case owners and internal teams regarding changes impacting billing
• Maintain accurate documentation of all actions within AES systems
• Assist with Ticket Assignments and general portal updates as needed
• Ensure adherence to compliance, confidentiality, and program requirements
• Performs other job-related duties as assigned

Skills

• High School diploma or GED
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven
• Associate's degree with 6 months general office experience or appropriate Allsup experience

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program
• Casual dress and a comfortable work environment
• Many positions have no weekends, or minimal weekend work
• A predictable work schedule
• The potential to work from home
• Professional development through a self-driven personal improvement approach, with support from your supervisor and the organization

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