Note: The job is a remote job and is open to candidates in USA. Serco is a services company supporting mobile service technicians and a large utility fleet operating across Indiana and Ohio. The Fleet Administrative Supervisor oversees maintenance scheduling, work order administration, fleet status reporting, customer coordination, repair scheduling, and administrative issue resolution for medium- and heavy-duty diesel trucks.

Responsibilities

• Oversee the administrative work of mobile service technicians, including maintenance scheduling and documentation
• Review work orders for accurate labor, inventory, repair details, and comments before approving closure
• Monitor planned maintenance, customer work requests, missed appointments, and out-of-service fleet units
• Communicate repair status, expected downtime, and scheduling updates to customers and project leadership
• Oversee work order entry in the ARI system and resolve administrative issues affecting payment
• Coordinate repair preapprovals, subcontracted work, technician support needs, special projects, and storm-support scheduling
• Serve as the primary customer liaison and escalate unresolved issues to management

Skills

• An associate degree or an equivalent combination of education and relevant experience
• Five or more years of industry-related experience
• Experience with fleet technology, diagnostic tools, and fleet management systems
• Experience supervising the administrative work of mobile service technicians in a fleet support operation preferred

Benefits

• Performance-based incentives may be available for eligible positions.
• Benefits for full-time employees, with a limited package tailored to part-time roles.
• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits.
• Flexible work arrangements where permitted by role or contract.
• 401(k) plan that includes employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.
• Birth, adoption, and parental leave benefits.
• Employee Assistance Plan.

Company Overview

• Serco is a provider of professional, technology, and management services to government. It was founded in 1988, and is headquartered in Hook, Hampshire, GBR, with a workforce of 10001+ employees. Its website is https://www.serco.com.

Company H1B Sponsorship

• Serco has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 4 in 2023, 12 in 2022, 12 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.