Note: The job is a remote job and is open to candidates in USA. Arbutus Medical Inc. develops medical devices and procedure kits for hospital-based procedures. The Associate Account Manager supports customer accounts across the Northeast by leading product implementations and clinical education, driving product adoption and account growth, coordinating sales activities, and representing the company at industry events.

Responsibilities

• Your primary objectives will be to help ensure the health of our current customers within the region, and to ensure the initial success of new customers. You will also run our trade show playbook and represent Arbutus at events, lead on-site hospital implementations to ensure high utilization from day one, maximize account penetration by helping to sell additional products, and leverage relationships to obtain referrals to new accounts
• Serve as the educational expert for Arbutus Medical's target procedures
• Lead on-site product implementations within your region under the direction of the Regional Sales Manager, ensuring users are confident and successful with Arbutus products from day one
• Support new account launches end-to-end: training clinicians and sales reps, building key contact lists, stocking shelves, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues on the ground
• Drive ongoing product utilization at accounts post-implementation
• Gather field feedback from customers and reps to improve training materials and implementation processes
• Lead the annual residency turnover playbook each June/July, owning session organization across all current customers and executing cadaver training on the day
• Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals as directed
• Maintain CRM accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting
• Coordinate meetings, demos, and customer follow-ups to keep the sales pipeline moving
• Support key accounts with scheduling, quoting, and order coordination
• Support regional account expansion and retention initiatives as directed by the Regional Sales Manager
• Deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities along the way
• Build relationships within existing accounts and proactively surface additional problems Arbutus can solve
• Grow Arbutus Medical's Blue Wave recycling program within the region
• Own account health monitoring across all products and accounts in the region, flagging risks and recommending strategy to the Regional Sales Manager
• Own stock-out monitoring and communication, categorizing root causes and supporting resolution
• Plan, organize, and attend industry trade shows and conferences within the region
• Manage event logistics, including booth setup, shipping, and materials
• Drive lead generation at the booth, route leads to the Regional Sales Manager, and personally follow up where appropriate
• Capture product feedback from attendees to share with the New Product Development team
• Pull information back to the New Product Development team to drive innovation
• Actively gather real-time customer feedback ("utterances") in the field
• Document each customer interaction and share observations with the entire team

Skills

• Valid driver's licence and passport
• Comfort working in-person in medical/surgical environments
• Proficiency with word processing and presentation software
• You are accountable, don't let things drop and ensure proactive follow up
• Proven ability to communicate clearly and confidently with diverse audiences
• Skilled at active, empathetic listening, building trust, and tailoring messages to influence and engage others
• Driven to achieve results and motivated by both personal and team success
• Takes ownership, sets ambitious goals, and goes the extra mile to close opportunities and advance the business
• Values collaboration and continuous learning
• Open to feedback, willing to admit mistakes, and seeks input from others to improve
• Recognizes team contributions and celebrates team success in addition to individual wins
• Ideally located within 30 mins of international airport

Benefits

• Uncapped commissions (on target an additional $16,000+)
• An exciting opportunity to get in at the ground floor of a growing venture
• Flexible working hours and work-from-home arrangements
• Extended health benefits
• Professional development funding
• A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world

Company Overview