Note: The job is a remote job and is open to candidates in USA. The hiring organization is confidential. The Associate Product Owner supports product roadmaps and backlogs for chat, IVR, and conversational AI initiatives, translating business needs into user stories and helping Agile teams deliver multi-channel customer experiences.

Responsibilities

• Support product roadmap, release planning, feature scope, and backlog management
• Collaborate with business and technical stakeholders to define requirements and priorities
• Write and refine user stories and technical requirements for Agile/Scrum teams
• Participate in sprint planning, backlog grooming, stand-ups, reviews, and retrospectives
• Help identify and remove technical or business blockers and escalate risks when needed
• Support Chat, IVR/voice, and Conversational AI initiatives and platform enhancements
• Work with system integrations and cloud technologies; GCP experience is a strong plus

Skills

• Bachelor's degree in IT, Business Administration, Computer Science, or a related field
• 2+ years of experience as a Product Owner, Business Analyst, or in an Agile software delivery environment
• Experience writing user stories and managing software backlogs
• Experience with Agile/Scrum methodologies and ceremonies
• Experience with tools such as Jira, digital.ai Agility, Confluence, or similar platforms
• Strong stakeholder management and communication skills
• Enterprise Chat, IVR, Contact Center, or Conversational AI platforms
• Google Cloud Platform (GCP)
• Health insurance or other highly regulated industries
• Understanding of SDLC, cloud technologies, system integrations, and digital customer experience platforms

Benefits

• 100% remote work

Company Overview

Company H1B Sponsorship