Note: The job is a remote job and is open to candidates in USA. Synthesis Health is hiring an Associate IT & Security Engineer for its Enterprise IT & Security Team. The role provides internal IT service desk support, manages employee onboarding and devices, triages security alerts, and gathers compliance audit evidence.

Responsibilities

• Be the first point of contact for internal IT and security requests in our service desk queue. Resoling what you can and escalating the remainder, with documentation
• Run onboarding and offboarding for employees and contractors: Entra ID accounts, licenses, group membership, Devolutions, SaaS access, and the records that document each step was completed
• Provision and support Windows and macOS devices through Intune and Apple Business Manager, plus Windows 365 Cloud PCs for contractors
• Triage alerts in Microsoft Defender XDR and Sentinel: user-reported phishing, risky sign-ins, and device compliance failures, with the Director as your escalation point
• Collect and upload audit evidence in Vanta for our HIPAA, HITRUST, SOC 2, and ISO programs, and help run periodic access reviews
• Keep our knowledge base current by updating the runbook with repeat tasks
• Help deliver projects already in flight, such as mobile app protection policies, Purview sensitivity labels, the internal service desk, and the SharePoint intranet
• Automate the repetitive parts with PowerShell and Microsoft Graph once you understand them manually

Skills

• A diploma or degree in IT, computer science, or cybersecurity, or equivalent self-directed learning
• Working familiarity with Windows and macOS
• Networking Fundamentals (DNS, DHCP, TCP/IP, VPN) and identity (accounts, groups, MFA, single sign-on)
• Workable knowledge of how phishing, least privilege, and patching are enforced at scale on enterprise systems
• Clear written communication. Your ticket notes, runbooks, and emails can be followed by a colleague who is not technical
• Legally eligible to work in the United States
• Microsoft fundamentals or role-based certifications (SC-900, MS-900, AZ-900, MD-102, SC-200, SC-300), or active study toward one
• CompTIA A+, Network+, or Security+
• Hands-on exposure with: Entra ID, Intune, Defender, Microsoft 365 admin center, Google Workspace
• Coding fluency: PowerShell, Bash, or Python
• A GitHub profile, a home lab write-up, or a blog post about a problem you solved
• Experience with a ticketing system: Zendesk, Jira, or ServiceNow
• Basic knowledge of compliance frameworks (HIPAA, SOC 2, ISO 27001)
• Industry experience in Healthcare or medical imaging

Benefits

• Medical
• Dental
• Vision
• “Use as needed” vacation policy
• Participation in our employee option program
• 100% remote team

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