Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a B2B Customer Service Representative to connect with small business customers and prospects, identify sales opportunities, and schedule appointments with sales consultants. The role also involves documenting customer needs, supporting follow-up, and contributing to customer acquisition and relationship growth.

Responsibilities

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Skills

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills with the ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience
• Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload

Benefits

• Performance-based bonus opportunities
• Generous employee referral bonus opportunities
• Paid time off
• Wellness and healthcare benefits
• Tuition reimbursement
• Remote work
• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged

Company Overview

Company H1B Sponsorship