Note: The job is a remote job and is open to candidates in USA. World Wide Technology is hiring a Business Analyst to support its recurring revenue product operations portfolio and lead-to-order processes. The role analyzes business needs, translates them into process, data, and solution requirements, and helps the product team refine stories, features, and priorities with the end-user experience in mind.

Responsibilities

• Clearly understands the needs related to the recurring revenue product operations portfolio and lead-to-order motion by working closely with the Product Management, Product Owner, SMEs, and other business partners to communicate the product vision and client's needs to the team
• Conducts the necessary research and analysis to ensure the appropriate information and context are available for the team to conduct productive story-writing sessions, with a focus on lead-to-order processes within the recurring revenue product portfolio
• Translates business operational needs into data, process, and solution requirements with empathy for the end user; guides future uses of process, data, and technology, particularly in the context of lead-to-order workflows (e.g., quoting, configuration, pricing, and order booking) across recurring revenue offerings
• Reviews or creates process and flow maps to document the business domain, with an emphasis on lead-to-order and recurring revenue processes
• Documents any business rules and logic needed to incorporate a business process into the system, specifically for lead-to-order and recurring revenue models
• Documents and identifies story dependencies to help facilitate backlog refinement and prioritization, with a focus on lead-to-order and recurring revenue
• Assists the Product Owner with managing features and story maps to help them facilitate product strategy decisions, release planning, and prioritization of work, particularly in the context of lead-to-order and recurring revenue product operations
• Assists the Product Owner with defining what business value means to the client and how to assess each feature/story based on that business value to help maximize the value the team delivers, with a focus on the recurring revenue product operations portfolio

Skills

• 2-5 years of experience in recurring revenue product operations and/or lead-to-order processes (XaaS, Consumption, Usage product offerings)
• Strong analytical, problem-solving, and communication skills, particularly in the context of lead-to-order and recurring revenue product operations
• Experience with lead-to-order processes (opportunity management, CPQ, order booking) and awareness of downstream billing and revenue management for subscription or SaaS (Software as a Service) based lines of business
• Experience conducting user research and associated tools, with a focus on lead-to-order and recurring revenue product operations
• Working knowledge of business applications to support lead-to-order business processes (CRM/CPQ tools such as Salesforce CPQ, Oracle CPQ, Conga, Etc.), with awareness of downstream quote-to-invoice systems (Oracle NetSuite, RecVue, Salesforce Billing & Revenue Management, Coupa, Etc.)
• Project and priority management skills, with experience in lead-to-order and recurring revenue product operations projects
• Ability to work independently and as part of a team, with a focus on lead-to-order and recurring revenue product operations
• Adaptability to changing business needs and priorities, particularly in the context of lead-to-order and recurring revenue product operations
• Permanent U.S. work authorization
• Familiarity or working experience with AI, Salesforce CPQ, Quote-to-Order and Quote-to-Bill Systems, and Web UI
• Knowledge of SLDC frameworks including Agile and Scaled Agile

Benefits

• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program
• Remote work

Company Overview