Note: The job is a remote job and is open to candidates in USA. Nova Global is seeking a Business Development Manager to drive commercial growth across the NALA region. The role focuses on winning new business, developing client partnerships, coordinating cross-functional onboarding and implementation, and growing the regional portfolio of cross-border logistics and e-commerce solutions.

Responsibilities

• Find and pursue new business opportunities across the US, Canada, Mexico, Brazil and other LatAm markets (hunter role)
• Run qualification calls and needs assessments, and present tailored commercial solutions for cross-border shipping to and from the Americas
• Develop offers, negotiate terms and oversee the onboarding of new clients
• Coordinate pre-launch and post-launch stages with Operations, Finance, Customs and Product teams
• Make sure SOPs, tariffs, customs documentation and compliance requirements for NALA lanes are prepared and approved
• Track early client performance and start improvements when needed
• Work closely with Account Managers to drive satisfaction, retention and portfolio growth in the region
• Identify cross-selling and up-selling opportunities
• Support clients through integration and ongoing commercial communication
• Monitor NALA market dynamics, regulatory changes (customs, duties, trade policy), competitor moves and e-commerce trends
• Share insights with regional leadership to support strategic decisions and pricing updates
• Contribute to the NALA and global sales strategy and take part in MSR/QSR reviews
• Work with Operations, Finance, Marketing and E-commerce Support to give clients a seamless experience
• Keep CRM records structured and log all client interactions accurately
• Give the Head of Region clear business updates, forecasts and insights

Skills

• 3+ years in Business Development, Sales or Commercial roles, preferably in logistics, cross-border e-commerce or express delivery
• Proven experience with clients or partners in North America and/or Latin America
• Understanding of the NALA logistics landscape: US customs and import rules, last-mile carriers, marketplaces (Amazon, Mercado Libre, Shopify ecosystem, etc.)
• Strong negotiation skills and the ability to engage stakeholders at different levels, including C-level
• Strategic, analytical mindset, with the ability to turn market data into commercial actions
• Experience running multi-step client projects that involve several departments
• Excellent communication and presentation skills; fluent English
• Willingness to work with Americas time zones (partly overlapping with CET)
• A high degree of ownership, accountability and independence
• Preferably in logistics, cross-border e-commerce or express delivery

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