Note: The job is a remote job and is open to candidates in USA. Whatnot is a live shopping marketplace connecting buyers and sellers across categories in North America and Europe. The Business Operations Manager / Senior Manager will partner with leadership and cross-functional teams to lead global expansion, scale marketing operations, improve business performance, build operational tooling, and enhance buyer and seller experiences.

Responsibilities

• Take Whatnot global: Our team helped launch Whatnot across the United Kingdom, France, Germany, and Canada, and is now focused on helping these markets scale — partnering with Product and Engineering to ensure international needs are built into scalable, global solutions, conducting primary research to identify high-impact opportunities across product, pricing, and incentives, and owning the key metrics that define success in each market including buyer and seller funnels, growth, marketing investments, and margin dynamics
• Scale our marketing engine: As Whatnot dramatically scales its investment in marketing, bring business-side rigor to how capital is deployed, measured, and prioritized — deep-diving into complex channel decisions, building nascent capabilities, and ensuring the org and hiring roadmap keeps pace with our ambitions
• Build a great business: Partner with StratFin and Data to ensure we are building a healthy, durable business — leading analyses across our key margin levers and growth investments, informing pricing decisions, and translating findings into concrete recommendations and actions for leadership
• Help Whatnot run better: Build tooling to serve as a single source of truth for tracking progress against aggressive goals, highlighting key metrics, resource allocation, and blockers — helping teams stay lean and iterate faster
• Deliver for our users: Be among the first to pressure-test new products and capabilities Whatnot is building, partnering with Product, Engineering, and Operations to translate what we learn into initiatives that improve the buyer and seller experience — and owning resolution of high-impact issues end-to-end when things go wrong

Skills

• • Bachelor's degree in Business, Economics, or related field
• • 5-6+ years experience in consulting, investment banking/private equity, or a fast-growing startup
• • Professional fluency in French, with strong written and verbal communication skills
• • Able to move remarkably fast with little structure, guidance
• • Curious to learn about different parts of the business and how to pull certain levers to grow faster
• • Ability to operate independently and go deep on ambiguous projects
• • Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment
• • Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges
• • Experience working on a marketplace or a two-sided platform
• • Experience or passion for buying and selling in online marketplace communities
• • Proficiency with SQL & dashboards

Benefits

• Stock options
• Flexible Time off Policy and Company-wide Holidays (including a summer and winter break)
• Health Insurance options including Medical, Dental, and Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Monthly allowance on wellness
• Annual allowance towards childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
• Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work

Company Overview

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