HireLevel is looking for Customer Support Specialist, REMOTEOur client is a Global Fortune company with more than 15, employees between 16 countries.They help provide Insurance needs and protection plans to help safeguard agaisnt potential risks as well.So if you would like to work for a dynamic company who takes pride in their team culture and community impact, then this is the company for you.The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients.You are highly valued as our customer's primary point of contact and you care about helping others.The Customer Experience is at the forefront of all you do, exceeding expectations at every turn.You are a listener, problem solver and believe in quality.You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.This role is REMOTE but we CANNOT accept applications from the following states:AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY.Job Category:Full TimeContract Location:RemoteShift:Training is 8:00am - 5:00pm Work Schedule Must be able to work 11:00am to 10:00pm plus weekends (40 hours) Compensation:$17-19/hour Responsibilities for Call Center Representative:Use customer service skills to efficiently resolve customer issueUse problem solving skills to create an acceptable solution for business and customerMaintain records and details electronically per case and customerCommunicate effectively with team and customerRequirements for Call Center Representative :High School DiplomaCall Center experience, preferably in insurance settingMust meet client background and drug testing policies Strong attention to detailLove talking to people and ability to WOW customers on every callExcellent verbal, written, and listening skillsRelentless drive to own the customers problem and resolve itAbility to adapt well to changeAbility to work well in a fast paced work environmentAbility to think outside of the box to resolve problemsAbility to multi-task using technology, including call handling, loan level review and call documentationMinimum high school diploma or GED, and 1 year work experience requiredCollege degree with 0-1 year work experience, preferredWe are an equal opportunity employer.. Experience: 1 year required