Note: The job is a remote job and is open to candidates in USA. Medtronic is hiring a CAS Clinical Service Manager to lead regional clinical support activities and manage, develop, and motivate clinical support employees. The role coordinates ablation solution strategies, supports sales objectives, provides clinical and technical guidance, and delivers training to field personnel and healthcare customers.

Responsibilities

• Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings
• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
• Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
• Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary
• Leads regional Clinical Specialists to execute on key goals and objectives
• Assist employees with goal setting, performance reviews, and individual development planning (IDP’s)
• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities
• Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
• Promotes the safe and effective use of Medtronic CAS products and related procedures
• Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
• Ensure efficient, effective use of inventory, expenses and assets
• Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
• Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems
• Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
• Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
• Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

Skills

• Bachelor's Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience
• Unrestricted U.S. work authorization at the time of hire and for the duration of employment
• Experience within Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)

Benefits

• Remote work
• Sales Incentive Plan (SIP), with the opportunity to earn significant incentive compensation for achieving or exceeding your goals
• For regular employees who work 20+ hours per week: Health, Dental and vision insurance
• For regular employees who work 20+ hours per week: Health Savings Account
• For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
• For regular employees who work 20+ hours per week: Life insurance
• For regular employees who work 20+ hours per week: Long-term disability leave
• For regular employees who work 20+ hours per week: Dependent daycare spending account
• For regular employees who work 20+ hours per week: Tuition assistance/reimbursement
• For regular employees who work 20+ hours per week: Simple Steps (global well-being program)
• For all regular employees: Incentive plans
• For all regular employees: 401(k) plan plus employer contribution and match
• For all regular employees: Short-term disability
• For all regular employees: Paid time off
• For all regular employees: Paid holidays
• For all regular employees: Employee Stock Purchase Plan
• For all regular employees: Employee Assistance Program
• For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• For temporary employees: paid sick time, as required under applicable state law
• For temporary employees: Employee Stock Purchase Plan

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