Note: The job is a remote job and is open to candidates in USA. ECLARO is recruiting for a confidential client, a research and advisory organization. The Client Engagement Customer Support specialist coordinates client requests with business and technology analysts, connects clients with relevant expertise, and provides research resources and executive-level service.

Responsibilities

• Interprets client needs and identifies the most relevant Client Analyst to fulfill the request
• Provides research and resources to business leaders to help improve their businesses
• Partners with internal stakeholders on client needs
• Reads industry research and develops understanding of complex topics
• Provides executive level customer service
• Builds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content

Skills

• Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship
• Bachelor's degree and/or equivalent customer service experience
• Experience in proactive problem solving with complex scenarios
• Strong time management and organizational skills
• Analytical mindset
• Strong business acumen
• Great written and verbal (live) communication skills, able to adjust style based on audience
• Technologically savvy: able to quickly learn new systems and tools
• Works well in team environment
• Growth mindset with self-starter attitude
• Strong interest in business and technology along with a willingness to learn

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

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