Note: The job is a remote job and is open to candidates in USA. Maximus is hiring a Clinical Operations Coordinator to support assessment and service programs for families under its IL PASRR contract. The role coordinates assessment scheduling, communications, documentation, and administrative and customer support across program service lines.

Responsibilities

• The Clinical Operations Coordinator serves as a key support resource for assessment and service programs supporting families throughout our IL PASRR contract
• This 100% remote role is responsible for coordinating assessment scheduling, managing incoming communications, processing and maintaining case-related documentation, and providing administrative and customer support across multiple program service lines
• This position plays a critical role in ensuring timely and accurate handling of documentation while serving as a liaison between families, providers, assessors, and internal program teams
• Research and resolve discrepancies with provider documents
• Review information keyed into the system to verify the accuracy of data
• Monitor data/image quality of scanned documents
• Follow established policies and procedures for index and imaging without deviation
• Maintain confidentiality and security of relevant information

Skills

• High school diploma, GED, or equivalent required
• 0-2 years of relevant experience required
• Minimum of 3 years of administrative and/or customer service experience
• Proficiency with Microsoft Office applications, including Outlook and calendar management
• Strong verbal and written communication skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Strong computer and administrative skills with the ability to navigate multiple systems
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds
• Private and secure workspace
• Associate's degree
• Entry-level proficiency in Microsoft Excel
• Experience using Smartsheet
• Administrative experience in a healthcare, medical office, Medicaid, or clinical environment
• Familiarity with healthcare-related documentation or programs such as PASRR, SMRF, or SLF

Benefits

• 100% remote role
• Flexibility tailored to your needs
• Performance-based bonuses
• Medical, dental, vision, and prescription insurance plans
• Partially funded HSA
• Life insurance
• Discounts on auto, home, renter's, and pet insurance
• 401(k) retirement savings plan with company matching
• PTO, holidays, and extended sick leave
• Short- and long-term disability coverage
• Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness
• Recognition platform for outstanding employee contributions
• Tuition reimbursement
• Employee perks and discounts
• Wellness programs and resources
• Training programs, workshops, and conferences
• Maximus covers the expenses associated with renewing employees' licenses and certifications
• Company-issued computer equipment

Company Overview

Company H1B Sponsorship