Note: The job is a remote job and is open to candidates in USA. LumiMeds is a telehealth company focused on weight management and long-term metabolic health. The Clinical Operations Coordinator – Provider Support (NP) monitors provider workloads and patient communication queues, coordinates clinical workflows, and tracks operational performance to support timely patient follow-up.

Responsibilities

• Monitor daily workloads across DOs and NPs using the company's clinical management system
• Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks
• Identify providers experiencing high workloads or delays in completing assigned tasks
• Coordinate workload adjustments and escalations with the appropriate clinical leadership
• Ensure provider assignments and pending patient requests are actively monitored
• Monitor patient communication queues to identify unanswered messages and delayed clinical responses
• Send reminders and alerts to providers when patient requests remain pending beyond established response-time expectations
• Escalate urgent or time-sensitive patient concerns according to established clinical protocols
• Follow up on unresolved cases to ensure appropriate action is taken
• Help prevent communication gaps that could negatively impact the patient experience
• Serve as an operational point of contact between clinical providers and internal support teams
• Identify recurring workflow issues affecting provider productivity and patient response times
• Support the implementation of standardized clinical communication and escalation procedures
• Collaborate with Clinical Leadership and Operations to improve efficiency and service quality
• Maintain visibility into outstanding clinical tasks and follow-up requirements
• Monitor key operational metrics, including:
• Average patient response time
• Number of unanswered or overdue patient messages
• Provider workload distribution
• Pending clinical tasks by provider
• Escalation volume and resolution time
• Prepare concise reports highlighting delays, operational risks, and improvement opportunities
• Recommend workflow adjustments to improve provider efficiency and patient satisfaction

Skills

• Nurse Practitioner (NP) degree and professional background required
• Previous experience in telehealth, virtual care, or clinical operations
• Strong understanding of clinical workflows, patient communication, and provider responsibilities
• Experience using Electronic Medical Records (EMR) or telehealth management platforms
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and follow up proactively
• Strong written and verbal English communication skills
• Familiarity with HIPAA and patient confidentiality requirements
• Professional-level English communication
• Active U.S. NP license preferred

Benefits

• 100% Remote

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