Note: The job is a remote job and is open to candidates in USA. Windy City Cannabis is hiring a Commercial Operations Specialist to support commercial functions including ecommerce, product information, pricing, merchandising, promotions, and operational initiatives. The role maintains accurate customer-facing product information, supports promotional and pricing execution, and coordinates work across internal teams and external partners.

Responsibilities

• Assist with data entry, information gathering, and routine administrative tasks
• Track outstanding requests, deadlines, and follow-up items
• Prepare reports, presentations, meeting materials, and other business documents
• Coordinate information and follow-up between corporate teams, vendors, and dispensary locations
• Maintain organized records and documentation for commercial processes and initiatives
• Support special projects and other operational needs as assigned
• Maintain accurate product information across ecommerce menus and customer-facing platforms
• Update product images, descriptions, brand information, categories, and related product details using approved resources
• Assist with product launches, new item setups, and product lifecycle updates
• Review menus routinely to identify missing, outdated, or inaccurate product information
• Communicate product information discrepancies to vendors and assist with corrections
• Maintain organized libraries of product images, descriptions, and brand assets
• Provide backup support for ecommerce-related questions and issues
• Assist in identifying product, menu, pricing, image, and content discrepancies
• Coordinate with internal teams or external partners when technical issues require escalation
• Assist with testing and validating ecommerce updates
• Support a consistent and accurate customer experience across all ecommerce platforms
• Provide backup administrative support to the Inventory Pricing Analyst
• Assist with promotional pricing updates and product price changes
• Enter, maintain, and validate pricing and product information across applicable systems
• Support efforts to ensure pricing accuracy across customer-facing channels
• Assist with the execution of promotions, product launches, and seasonal campaigns
• Update product and promotional information across digital menus and ecommerce platforms
• Create supplemental graphics and digital assets using established brand standards and templates
• Resize, modify, and adapt creative assets for various digital applications
• Maintain organized files of approved creative assets and promotional materials
• Provide administrative support for commercial and marketing initiatives
• Collaborate with Merchandising, Inventory, Pricing, Marketing, Ecommerce, and Store Operations teams
• Support the implementation of company-wide commercial initiatives
• Assist with gathering information, coordinating timelines, and tracking project follow-up activities
• Build and maintain positive working relationships with internal stakeholders and external partners
• Perform other duties and special projects as assigned
• Responsibilities may evolve based on business needs, technology changes, organizational structure, and operational priorities

Skills

• Must be at least 21 years of age
• 2-4 years of experience in retail operations, ecommerce, customer experience, marketing, business support, or a related field required
• Ability to obtain and maintain a Dispensing Agent Identification Card issued by the State of Illinois
• Ability to maintain confidentiality and exercise sound judgment
• Self-motivated with the ability to work independently and effectively in a remote environment
• Strong project management, organizational, and time-management skills
• Excellent written and verbal communication skills
• Proven ability to manage multiple priorities and cross-functional initiatives simultaneously
• Strong analytical and problem-solving abilities
• Ability to adapt quickly to changing technologies, operational requirements, and business priorities
• Bachelor's degree in Marketing, Communications, Business, Operations, Information Systems, or a related field preferred

Benefits

• Bonus Potential: 5% of annual base salary
• Medical, Dental, and Vision Insurance
• 40 Hours of Paid Sick Leave
• Unlimited Paid Time Off
• 401(k) Retirement Plan
• 40% Employee Discount
• Employee Samples
• Remote in Illinois, Chicagoland area

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