Note: The job is a remote job and is open to candidates in USA. Creative Technology is hiring for its commercial operations team to support the full lifecycle of live-event projects. The role coordinates sales and project documentation, financial tracking, billing, and cross-functional communication to help ensure accurate project setup and successful delivery.

Responsibilities

• Maintaining accurate customer, project, pipeline, and forecasting data within CRM, ERP, and financial systems
• Supporting Sales and Account Management teams with project setup, customer onboarding, quotes, and commercial documentation
• Reviewing and managing customer contracts, purchase orders, vendor registrations, and project-related documentation
• Coordinating project setup activities to ensure customer requirements and billing information are accurately captured
• Managing scope changes and supporting change order documentation throughout the project lifecycle
• Reviewing completed project files and ensuring all required documentation is complete prior to invoicing
• Partnering with Finance to support timely and accurate customer billing
• Monitoring project financials, identifying variances, and helping protect project profitability
• Assisting with billing discrepancies, purchase order issues, and customer payment concerns
• Generating reports related to project profitability, revenue forecasting, billing status, and operational performance
• Supporting process improvements that enhance efficiency, data accuracy, and communication across departments
• Collaborating closely with Sales, Operations, Project Management, and Finance teams to ensure successful project execution

Skills

• Has strong organizational skills and exceptional attention to detail
• Is comfortable managing multiple priorities and deadlines simultaneously
• Understands contracts, purchase orders, invoicing, and commercial documentation
• Has strong analytical and problem-solving abilities
• Communicates effectively with both internal teams and external customers
• Enjoys working collaboratively across multiple departments
• Takes ownership of their work and follows through on commitments
• Thrives in a fast-paced environment where accuracy and responsiveness matter
• Has strong Microsoft Excel and business systems experience
• High school diploma or equivalent required
• Minimum of three years of experience in sales operations, commercial operations, project administration, finance support, customer account support, or a related business function
• Proficiency with Microsoft Office applications, particularly Excel
• Associate's or Bachelor's degree in Business, Finance, Accounting, Operations, Project Management, or a related field preferred, but not required
• Experience supporting project-based environments and cross-functional teams preferred
• Live events, AV production, entertainment technology, or rental operations
• CRM, ERP, and project management systems
• Microsoft Business Intelligence (Power BI) or other reporting and analytics tools
• Project accounting, gross margin analysis, and financial reporting
• Revenue tracking, project closeout, and billing processes

Company Overview