Note: The job is a remote job and is open to candidates in USA. Russell Tobin is recruiting for an unnamed client for a customer service role. The representative handles incoming service calls and supports cash management products, online services, and general account or financial inquiries while meeting performance metrics.

Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency
• Providing support on cash management products, online services, and general financial inquiries
• Contributing to a fast-paced, team-oriented environment
• Multi-tasking and adjusting quickly to changes in a busy financial service center

Skills

• Highly professional, career-driven, and committed to delivering world-class service
• Excellent communication skills and ability to work effectively in a team environment
• Strong aptitude for multitasking and adjusting to fast-paced environments
• We prefer candidates with either a Bachelors Degree
• Preference for a College Degree or Previous Contact Center Experience

Benefits

• Eligible employees receive comprehensive healthcare coverage (medical, dental, and vision plans).
• Eligible employees receive supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
• Eligible employees receive a 401(k)-retirement savings plan.
• Eligible employees receive life & disability insurance.
• Eligible employees receive an employee assistance program.
• Eligible employees receive identity theft protection.
• Eligible employees receive legal support.
• Eligible employees receive auto and home insurance.
• Eligible employees receive pet insurance.
• Eligible employees receive employee discounts with some preferred vendors.
• All classes and training sessions are held remotely for 4-5 weeks at the start.
• After 6 months of service, a hybrid schedule of 3 days in-office and 2 days from home.
• Opportunities for career advancement.
• Dynamic and collaborative work environment.

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