Note: The job is a remote job and is open to candidates in USA. ibex is hiring a Customer Service Retention/Sales Agent to support new and existing customers through customer service, sales, and retention. The role involves identifying customer needs, recommending solutions, handling account and billing matters, and delivering a positive customer experience.

Responsibilities

• Promoting and selling products and services with confidence
• Identifying customer needs and recommending the best solutions
• Handling service and account changes with accuracy and professionalism
• Completing save/service orders and negotiating when needed
• Resolving billing inquiries and adjustments
• Delivering an outstanding customer experience every step of the way

Skills

• Strong communication and active listening skills
• Confidence in sales and service scenarios
• Ability to work independently and make sound decisions
• High energy and a professional demeanor
• Reliable with a strong history of attendance
• Proficient in basic math and data entry
• Comfortable working in a fast-paced, team-oriented environment
• Must be 18 years of age or older
• High school diploma or equivalent
• High school or equivalent (Required)

Benefits

• Uncapped sales incentives
• Training and support to help you thrive
• Remote work

Company Overview