Note: The job is a remote job and is open to candidates in USA. Five Star Solutions is hiring a temporary customer service professional to answer customer calls about clients’ goods and services. The role supports inquiries about debit card incentives, orders, and balances while providing helpful, professional service.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus

Benefits

• Work-at-home position for individuals living in the listed states.

Company Overview