Note: The job is a remote job and is open to candidates in USA. ServiceNow is seeking a Customer Success Manager to help enterprise customers maximize value from their ServiceNow platform investments. The role leads customer Impact plans, builds trusted relationships, and coordinates internal teams to achieve customer objectives and measurable business value.

Responsibilities

• Lead Impact plans for customers, ensuring value realization for the ServiceNow platform
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Act as the customer advocate within ServiceNow, coordinating across teams to meet customer objectives
• Partner with Product, Engineering, Support, and Sales teams to drive account success

Skills

• 3+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 2+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Bachelor's degree in Computer Science, Information Systems, or related field

Company Overview

Company H1B Sponsorship