Note: The job is a remote job and is open to candidates in USA. HosterPK (PVT) Ltd. provides web hosting and domain registration services. The Customer Support & Sales Executive assists customers with hosting and domain inquiries, recommends suitable solutions, resolves basic issues, and supports sales and customer satisfaction.

Responsibilities

• Respond to customer inquiries via live chat, email, ticket system, and phone
• Assist customers with web hosting, domain registration, DNS, SSL certificates, email hosting, and related services
• Guide customers in selecting the most suitable hosting plans
• Register, transfer, renew, and manage domain names
• Troubleshoot basic hosting and website-related issues
• Escalate complex technical issues to the system administration team
• Maintain accurate records of customer interactions
• Follow up with prospective customers and convert leads into sales
• Deliver professional, friendly, and timely customer support
• Stay updated with the latest hosting technologies and company products

Skills

• Excellent written and spoken English
• Strong communication and customer service skills
• Basic understanding of: + Web Hosting (Shared, VPS, Dedicated, Cloud) + Domain Registration + DNS Management + SSL Certificates + cPanel & WHM + Email Hosting + WordPress Hosting
• Basic knowledge of websites and web technologies
• Ability to work independently and manage multiple customer conversations
• Strong problem-solving and troubleshooting skills
• Previous experience in web hosting or customer support
• Familiarity with WHMCS
• Experience with Linux hosting environments
• Basic knowledge of HTML, PHP, WordPress, or website management
• Sales or technical support experience is a plus
• Fresh graduates with strong technical knowledge and excellent communication skills are encouraged to apply

Benefits

• Performance-based incentives and bonuses.
• Professional training and career development.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.
• Exposure to modern hosting infrastructure and technologies.
• Remote work.

Company Overview