Note: The job is a remote job and is open to candidates in USA. Wayfair is hiring an Outbound Sales Manager to lead and develop a team of outbound sales representatives. The role is accountable for team performance, coaching, pipeline health, and day-to-day execution, while partnering with sales leadership and cross-functional teams to improve customer experience and team processes.

Responsibilities

• Lead, coach, and develop a defined team of outbound sales representatives through weekly 1:1s, call reviews, in-the-moment support, and ongoing feedback
• Set clear expectations and help the team deliver against sales, productivity, quality, and customer-outcome goals
• Review performance and activity trends, identify root causes, and turn insights into focused coaching and team actions
• Manage pipeline health by reviewing opportunity quality, customer context, next steps, aging, and handoffs; support reps with deal strategy and follow-through
• Build a team environment where people understand priorities, receive timely feedback, are recognized for strong contributions, and can raise issues early
• Support new-hire onboarding and ramp, ongoing skill development, and appropriate performance or attendance conversations
• Communicate team results, risks, and recommendations to sales leadership; escalate issues early with relevant evidence and a proposed path forward
• Partner with cross-functional teams to resolve customer or operational issues and implement approved process and tooling changes
• Identify recurring workflow challenges and contribute practical improvements that make team execution more effective and consistent

Skills

• Experience leading, coaching, or developing a sales team, or equivalent experience demonstrating readiness for people leadership
• A track record of driving sales execution and holding yourself and others accountable to clear goals
• Ability to use performance data, CRM or pipeline information, and customer interactions to identify trends and guide action
• Strong coaching and communication skills, including the ability to give direct, constructive feedback and adapt your approach to different people
• Sound judgment in prioritizing competing needs, resolving day-to-day issues, and knowing when to involve leadership or partner teams
• Strong organization and follow-through, with the ability to manage recurring coaching, pipeline, and operational responsibilities
• A collaborative, customer-focused approach and interest in improving team processes over time

Benefits

• A performance-based bonus of $24,000 per year.

Company Overview

Company H1B Sponsorship