Note: The job is a remote job and is open to candidates in USA. Intellipet is hiring a Customer Support Specialist to assist clients and trainers with dog-training programs and services. The role provides support across phone, chat, and video, resolves issues, maintains case records, coordinates information, and reinforces program standards.

Responsibilities

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Skills

• Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace
• Knowledge of dog behavior or positive-reinforcement dog training
• Pet services, veterinary, training, education, or membership-support experience
• Experience handling emotionally charged or complex customer situations

Benefits

• Fully remote work environment
• Work that directly supports dogs, owners, and trainers
• Collaborative team and structured training
• Health, dental, vision, life, and disability insurance
• 401(k) match
• Paid time off

Company Overview