Note: The job is a remote job and is open to candidates in USA. Mindlance is hiring a Data Analyst-I to support customer setup and back-office data operations. The role manages customer requests, validates and maintains data, monitors orders, updates procedures, and escalates technical issues while working remotely in a fast-paced environment.

Responsibilities

• Sets up new customers, establishing the customer role in the system
• Contacts customers to request additional information and to verify customer data
• Troubleshoots and resolves issues relative to customer setup using established guidelines
• Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department
• Completes requests within established timeframes and keeps requestor notified of status
• Ensures data accuracy, validity, and completeness in results
• Creates and updates core master data procedures as directed
• Begins to demonstrate understanding of processing customer requests to downstream processes/systems
• Participates on projects as required and assigned by management
• Identifies technical issues encountered in the production environment to the IT department and escalates for resolution
• Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt
• Monitoring 5-10 orders at a time, working on side projects simultaneously
• Strong communication of what you’re working on (remote transparency)
• 1-2 weekends / month
• Customer service: responsive communication, follow-up, and issue resolution
• Data validation, accuracy checks, and issue troubleshooting
• Order monitoring and managing multiple requests simultaneously
• Clear communication with customers and internal teams
• Escalating technical/system issues to IT / engineering teams
• SOP updates, process improvement, and fast-paced remote work

Skills

• Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt
• Monitoring 5-10 orders at a time, working on side projects simultaneously
• Strong communication of what you're working on (remote transparency)
• 1-2 weekends / month
• Customer service: responsive communication, follow-up, and issue resolution
• Data validation, accuracy checks, and issue troubleshooting
• Order monitoring and managing multiple requests simultaneously
• Clear communication with customers and internal teams
• Escalating technical/system issues to IT / engineering teams
• SOP updates, process improvement, and fast-paced remote work
• Must be comfortable in Excel / Google Sheets
• 2.5+ years of data entry and back office operations
• Preference for experience in logistics, customer support, IT

Benefits

• Remote work

Company Overview

Company H1B Sponsorship