Note: The job is a remote job and is open to candidates in USA. Customer.io is hiring a Director, GTM Finance to own the end-to-end go-to-market P&L across Sales, Marketing, and Customer Success. The role will lead forecasting, unit economics, executive and Board reporting, AI-enabled finance workflows, and the development of the GTM finance team.

Responsibilities

• Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens
• Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions
• Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions
• Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity
• Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause
• Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR

Skills

• 10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs
• A first-principles modeler who builds from a blank page rather than inheriting assumptions
• Deep GTM business-partnering experience with Sales, Marketing, or Customer Success — regardless of whether "GTM Finance" was ever the title
• Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV) or able to get there fast
• Concrete, demonstrated track record driving AI adoption in finance workflows — not just familiarity with the tools
• Proven people leader — has managed and developed finance professionals
• Strong Excel skills
• Experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain)
• Bachelor's degree in Finance, Accounting, Economics, or related field
• Experience using Snowflake
• MBA

Benefits

• An equity grant in the form of stock options
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview