Note: The job is a remote job and is open to candidates in USA. NTT DATA is hiring a Director, Program Manager to lead complex IT services programs and develop high-performing delivery teams. The role oversees program execution and governance, partners with client executives, and drives operational excellence and strong client relationships.

Responsibilities

• Lead and deliver large-scale IT services programs across multiple technology domains, including Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services
• Develop and oversee integrated program plans, schedules, budgets, milestones, deliverables, and dependencies to ensure successful execution and business outcomes
• Lead cross-functional teams and coordinate stakeholders across client, business, technology, operations, and delivery organizations to achieve program objectives
• Serve as the primary liaison and trusted advisor to client executives, delivery leaders, and key stakeholders, providing strategic guidance and fostering strong partnerships
• Establish and drive program governance, including executive reporting, risk and issue management, dependency tracking, change control, and escalation processes
• Monitor program performance, proactively addressing risks, issues, and delivery challenges while implementing corrective actions when necessary
• Lead program execution in complex, matrixed environments, ensuring alignment with business priorities, contractual commitments, and organizational goals
• Partner with client leadership to align program strategies, priorities, and outcomes with the organization's mission, values, strategic objectives, and long-term technology roadmap
• Translate client goals and transformation initiatives into actionable delivery strategies that drive measurable business value, innovation, and customer success
• Support enterprise change management, technology modernization, and operational improvement initiatives that enhance service quality and organizational effectiveness
• Drive a customer-centric approach to program delivery by incorporating client expectations, values, and success measures into decision-making and execution
• Champion continuous improvement and delivery excellence through optimized processes, operational efficiencies, and best practices
• Ensure compliance with organizational policies, governance frameworks, regulatory requirements, and established delivery standards
• Lead, develop, and manage a team of program managers, project managers, coordinators, and delivery professionals, fostering a high-performance, collaborative, and customer-focused culture
• Provide coaching, mentoring, performance management, and career development support while building organizational capability and preparing future leaders
• Align team objectives, priorities, and performance expectations with client goals, organizational values, and strategic business outcomes
• Establish clear goals, accountability measures, and success metrics to ensure consistent delivery excellence and program results
• Support workforce planning, resource allocation, succession planning, and talent development initiatives to meet current and future business needs
• Promote employee engagement, inclusion, continuous learning, innovation, and operational excellence across the team
• Coach team members on developing trusted client relationships and gaining an understanding of client missions, priorities, values, and measures of success
• Partner with senior leadership to strengthen delivery capabilities, improve program management maturity, and drive organizational effectiveness
• Build and maintain strong relationships with internal teams, clients, and executive stakeholders to influence outcomes, resolve challenges, and achieve successful business results
• Lead by example, reinforcing accountability, collaboration, integrity, customer focus, and a commitment to delivering value for both the organization and its clients

Skills

• 10+ years of experience leading large-scale IT programs, portfolios, or technology delivery initiatives across multiple workstreams and stakeholders.(Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Managed Services)
• 5+ years of experience leading, managing, coaching, and developing program, project, or delivery teams
• Proven expertise in program planning, governance, budgeting, scheduling, and delivery management
• Experience leading cross-functional teams in matrixed environments and coordinating multiple technical and operational workstreams
• Strong background managing risks, issues, dependencies, changes, and escalations
• Experience partnering with executive, client, and delivery leadership stakeholders
• Demonstrated experience hiring, mentoring, developing, and managing high-performing teams
• Skilled in developing executive presentations, status reporting, and governance communications
• Proficiency with program and project management methodologies, tools, and reporting processes
• Excellent communication, stakeholder management, facilitation, analytical, and problem-solving skills
• Ability to manage competing priorities and drive successful outcomes across complex programs
• Experience supporting healthcare clients or provider organizations is Highly preferred
• PMP, PgMP, Agile, Scrum, or related certifications
• Bachelor's degree or equivalent combination of education and experience
• Experience managing Managed Services programs and digital transformation initiatives
• Familiarity with Infrastructure, Cybersecurity, Service Desk, End User Computing, Applications, Data & Analytics, and Service Management domains
• Experience leading enterprise-wide, multi-functional technology programs
• Proven track record driving continuous improvement and operational excellence initiatives
• Experience leading geographically dispersed teams and managing resources across multiple locations
• Demonstrated success building organizational capability, developing talent, and creating high-performing teams

Benefits

• May be eligible for incentive compensation based on individual and/or company performance.
• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.
• Remote work in the US; remote arrangements are subject to change based on client requirements, and in-office attendance may be required for employees near an NTT DATA office or client site for meetings or events, depending on business needs.

Company Overview

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