Note: The job is a remote job and is open to candidates in USA. Arctiq is seeking an experienced End User Computing Engineer for a client contract. The role provides dedicated support and manages, optimizes, and secures the client’s enterprise end-user computing environment, including endpoints, mobile devices, and endpoint security.

Responsibilities

• Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune
• Configure, deploy, and support Windows Autopilot for streamlined device provisioning and onboarding
• Manage and support endpoint infrastructure through Windows Administration Center and related management tools
• Package, deploy, and maintain end-user applications across the enterprise environment
• Oversee operating system lifecycle management, including upgrades, migrations, and refresh initiatives
• Manage endpoint patching and update compliance to ensure systems remain current and secure
• Support and maintain endpoint backup and recovery solutions
• Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams
• Administer software licensing and hardware asset management processes and reporting
• Monitor and improve the overall digital employee experience, focusing on endpoint performance and user satisfaction
• Implement and maintain endpoint security baselines, hardening standards, and compliance controls
• Support and troubleshoot enterprise print services and printing infrastructure
• Manage deployment and support of mobile applications across iOS and Android devices
• Provide support for Bring Your Own Device (BYOD) programs and policies
• Monitor endpoint health and performance through proactive monitoring and alerting solutions
• Serve as the dedicated EUC resource, partnering closely with stakeholders to ensure reliable and high-quality end-user support

Skills

• 7+ years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles
• Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment
• Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management
• Experience supporting enterprise Windows desktop environments and modern workplace technologies
• Knowledge of endpoint security best practices, vulnerability management, and system hardening
• Experience with application packaging, deployment, and patch management processes
• Familiarity with mobile device management (MDM) solutions and mobile application deployment
• Experience supporting BYOD environments and modern workplace initiatives
• Strong troubleshooting, communication, and customer service skills
• Experience with enterprise monitoring and endpoint analytics platforms
• Relevant Microsoft certifications related to endpoint management or modern workplace technologies
• Experience working in managed services or dedicated client support environments
• Familiarity with ITIL processes and service management best practices

Benefits

• Remote work

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