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Remote Entry Level Account Coordinator

Remote · Indonesia Full-time

Are you looking to transition into a legitimate corporate support career but keep running into requirements for "years of experience"? Whether you are a student balancing classes, a parent looking for true flexibility, or an individual ready to enter the remote workforce, this position offers the structure, growth, and professional environment you’ve been looking for. We are seeking organized, proactive Remote Account Coordinators to support our client relations team. In this role, you will be the backbone of our digital operations, ensuring our accounts remain updated, organized, and properly serviced—communicating exclusively over written live chat and email. You do not need a background in client management or corporate tech. We provide a 100% fully paid, comprehensive training program that walks you through our tracking tools, customer care frameworks, and internal platforms from the ground up. What You Will Do (Responsibilities) Account Maintenance: Monitor, update, and organize client account files, profiles, and service records within our internal database. Written Client Coordination: Respond to incoming account updates, verification checks, and general inquiries via live chat and email with high professionalism. Problem Solving & Escalation: Guide clients through basic account setups or tracking details, and accurately hand off complex issues to Senior Account Managers. Internal Team Synergy: Collaborate closely with team leads and shift peers in virtual workspaces (like Slack) to ensure client data is accurate and tasks are completed efficiently. Who You Are (Requirements & Core Skills) We hire for organizational potential, accuracy, and a strong work ethic. To be successful, you need: Strong Written English: A professional, polite text-based communication style with a high attention to detail in spelling, grammar, and tone. Organized & Detail-Oriented: A natural instinct for keeping digital folders, files, and data clean and orderly. Basic Tech Comfort: Comfort navigating web browsers, managing multiple tabs, and a willingness to learn digital tools like client relationship management (CRM) software. Remote Readiness: A reliable personal laptop or desktop computer, a stable high-speed internet connection, and a distraction-free space to focus during your shift blocks. Education: High school diploma or equivalent. What We Offer (Compensation & Perks) Guaranteed Work-Life Balance: A reliable weekday routine with absolutely no weekend shifts required. Flexible Scheduling Options: Customizable 32-hour work weeks featuring morning, afternoon, and evening shift availability to align perfectly with your life. Financial Incentives: A steady, competitive hourly wage complemented by an exciting signing bonus paid upon the successful completion of your onboarding phase. Paid Professional Onboarding: A step-by-step training curriculum led by live mentors to guarantee your confidence before you handle account channels independently. 100% Text-Based Environment: A focused workspace with zero outbound telemarketing or phone-based customer complaints.

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