Note: The job is a remote job and is open to candidates in USA. Penn Medicine, University of Pennsylvania Health System, is hiring Epic Application Analysts at associate, mid-level, and senior levels to implement, optimize, maintain, and support Epic applications. The analysts troubleshoot issues, integrate systems, support operational teams, and design and test application software to improve workflows and patient care.

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities
• Provides customer service and acts as a liaison between the operational departments and Information Services
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements
• Maintains thorough documentation of configurations, customizations, and support processes
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities
• Provides customer service and acts as a liaison between the operational departments and Information Services
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements
• Maintains thorough documentation of configurations, customizations, and support processes
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities
• Provides customer service and acts as a liaison between the operational departments and Information Services
• Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements
• Maintains thorough documentation of configurations, customizations, and support processes
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Skills

• H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare
• H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare
• H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare
• Associates degree and 3+ years of related IT experience, preferably in healthcare
• Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience
• EPIC Certification. Proficiency , or accreditation
• Associates degree and 5+ years of related IT experience, preferably in healthcare
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare
• Epic Certification, Proficiency, or Accreditation
• Associates degree and 7+ years of related IT experience, preferably in healthcare
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare

Benefits

• One of the finest prepaid tuition assistance programs in the region
• Hybrid work schedule (M-F, 8 hr days)

Company Overview