Note: The job is a remote job and is open to candidates in USA. Avaya is hiring an experienced Federal Account Manager to drive strategic growth across the U.S. State Department and related organizations. The role focuses on developing executive relationships, winning and expanding accounts, and positioning secure communications solutions for mission-critical federal operations.

Responsibilities

• Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts
• Build and maintain trusted relationships with senior leaders across the Department and industry partners
• Identify, qualify, and close new business opportunities while expanding Avaya's footprint within the accounts
• Position Avaya's secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions
• Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles
• Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions
• Develop and execute account strategies aligned with the State Department modernization initiatives, digital transformation, and mission objectives
• Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools
• Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs
• Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives
• Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment
• Represent Avaya at federal industry conferences, customer engagements, and technology events

Skills

• 10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the State Department and/or other Federal organizations
• Demonstrated success managing complex, strategic accounts and consistently exceeding sales objectives
• Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions
• Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies
• Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles
• Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities
• Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills
• Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes
• Active U.S. TOP Secret Security clearance is required
• Bachelor degree or equivalent experience
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors are strongly preferred
• Working knowledge of FedRAMP cloud environments is strongly preferred
• Master Degree is preferred

Benefits

• Remote; can be based anywhere in the Northeast, with preference for the Springfield, Virginia area.

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