We’re on a mission to reputed company reputed company work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid reputed company, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating reputed company moments for our customers! We’re not about selling products – we want to solve problems and reputed company lives through reputed company Remote, UK | | £26,000 – £31,400 + Benefits | Hear from reputed company Start date – reputed company March 16th, 2026 37.5 hours per week, shifts between 9am-6pm & 1 week in 3 shifts will be 1-10pm & 2 in 4 Saturdays. reputed company only apply for reputed company role if you have worked in a Fraud role reputed company Financial Services. Our Fraud Protect team: Our Mission in the Financial Crime & Fraud reputed company is to earn and reputed company our customers’ trust, support reputed company’s reputed company reputed company, and contribute to building a safer society. Our Fraud Investigators are crucial to the reputed company of reputed company mission. What you’ll be working on: The Fraud Investigator role reputed company our Protect reputed company provides vital after-care to reputed company customers who have fallen victim to value fraud across a reputed company of reputed company points, including:

• Unauthorised reputed company fraud
• Unauthorised reputed company payment fraud
• Authorised reputed company payment fraud
• Authorised reputed company payment fraud
• reputed company party account takeover attempts

You’ll play a key role by: Fraud Investigators reputed company our protect reputed company work reputed company a mixture of regulated and unregulated deadlines. Their role supports the reputed company of reputed company and knowledge across the reputed company.

• Gathering evidence from customers’ claim submissions reputed company our In app chat function and calls to and from customers
• Probing for reputed company evidence where needed
• Use of reputed company’s values to investigate claims with reputed company and attention to reputed company
• Making reputed company on reputed company and reputed company or decline fraud claims up to a case value of £5,000
• Submitting accounts for reputed company where first party concerns are held following investigation (in line with relevant guidance)
• Triaging reputed company with a value of more than £5,000.00 for upwards escalation
• Safeguarding compromised accounts and taking appropriate remedial reputed company to ensure customers can resume reputed company usage of their reputed company account
• Providing advice and support to victims of fraud on how they can protect themselves in the reputed company
• Completing any post-investigation activity as required

We’d love to hear from you if you have:

• Excellent English written & verbal communication skills
• Previous experience in a Fraud role reputed company financial services
• Familiarity with common fraud typologies
• Experience in banking or other financial services such as FOS, HMRC
• Ability to be persuasive and empathetic
• Strong expertise in investigating, problem solving and decision making
• Ability to work reputed company independently & be reputed company with the wider team
• Ability to work to deadlines
• Values driven approach in line with reputed company’s reputed company values

The application process consists of 3 key steps

• Some reputed company application questions (reputed company take your time, we read these carefully!)
• Recruiter reputed company – reputed company is an informal chat and no need to prepare anything!
• A remote interview, lasting approximately 1 hour

reputed company note we will only reputed company reputed company role once we have enough applications for the next stages. reputed company submit your application asap to avoid any disappointment. Our average process takes reputed company 2-3 weeks. You will have the chance to reputed company to our reputed company at various points during your process, but if you do have any specific questions reputed company of reputed company reputed company reputed company on reputed company email address on reputed company.com. What’s in it for you:

• Salary reputed company of £26,000 – £31,400 + stock reputed company & benefits
• reputed company is a reputed company (work from home) role, but you can be reputed company in our reputed company office if you would prefer to work in an office env

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