Note: The job is a remote job and is open to candidates in USA. True Link is hiring a Fund Operations Associate - Custody to manage daily disbursement and payment processing for pooled trusts. The role includes processing payments and wires, reconciling records, resolving exceptions, coordinating across teams, and recommending workflow improvements.

Responsibilities

• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with our banking partners and log them for tracking
• Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements that increase efficiency and reduce risk
• Support ad-hoc projects as needed across the team

Skills

• 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
• Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
• Familiar with ACH, wires, and check processing
• Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
• Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets
• Comfortable running scripted or automated tools and checking their output
• Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
• Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
• Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
• Guided by sound judgement when escalating and resolving problems independently
• NACHA file experience is a plus
• Intermediate proficiency preferred

Benefits

• Health, dental and vision coverage
• Paid parental leave
• 12 paid holidays each year
• Your own professional development budget
• An awesome vacation package
• The majority of us work from home from all across the US
• We enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom
• In-person team get-togethers around the country

Company Overview