Note: The job is a remote job and is open to candidates in USA. Impellam Group is seeking a Project Manager to lead strategic initiatives that enhance customer experience, retention, and operational efficiency across the SaaS customer lifecycle. The role plans and delivers projects, coordinates cross-functional teams, manages risks and changes, and reports progress to stakeholders and senior leadership.

Responsibilities

• Initiative Ownership & Execution: Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget
• Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritise for maximum impact
• Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects. Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard. ‘
• Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
• Cross-Functional Team Alignment: Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives
• Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams
• Risk and Change Management: Proactively manage changes in project scope, identify potential risks and devise contingency plans
• Communication and Reporting: Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones, as well as owning the narrative of the project to Senior Leadership on milestones and updates

Skills

• 3-5 years as a Project Manager in a SaaS environment or organisation
• Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product
• Proven ability to manage multiple projects simultaneously from planning through execution and delivery
• Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders
• Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels
• Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar
• Bachelor's degree in Business, Operations, Project Management, or a related field
• High preference for someone in the GTM space in Sales, Rev ops, Sales strategy and Operations
• PMP, CAPM, or other relevant project management certifications are a plus

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