Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform that helps businesses accept payments and grow their revenue. The Hardware Program Manager will manage end-to-end logistics and supply chain operations for third-party hardware, including vendor relationships, order management, reverse logistics, process definition, automation roadmaps, incident resolution, and performance reporting.

Responsibilities

• Manage the day to day relationship with hardware vendors, including performance metrics
• Define and manage the end to end logistics (including order management) flow for hardware customers
• Define and manage the end to end reverse logistics process for new hardware partners
• Collaborate with partners like Product and Eng to define roadmaps of Logistics automation, improve our products and processes
• Manage the completion of milestones and delivery of large-scale cross-functional initiatives, including roadmaps for automation of processes like ordering and reverse logistics
• Prepare and monitor key user support indicators and reports, including delivery on time and cost
• Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify possible flaws or failures to standards and successfully collaborate with multiple Stripe teams to execute thorough remediation strategy and action plans

Skills

• Have 3+ years of experience in supply chain, operational, vendor management, logistics, or project management roles
• Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity problems
• Obsessively ensure that users' rights are preserved with clear, objective, conclusive and timely responses
• You have strong written and verbal communication skills with strong empathy for solving user problems
• Data driven decision making is your happy place
• Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
• Have a strong sense on how to scale great user support experience and can design and continuously improve operational processes
• Have an ability to execute and deliver complex operational projects involving multiple stakeholders

Company Overview

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