Note: The job is a remote job and is open to candidates in USA. TopHat HR is seeking an HR Generalist on behalf of its client, a Canadian-based SaaS company. The role supports recruitment, day-to-day people operations, employee lifecycle processes, engagement, and U.S. employment compliance for a growing distributed team.

Responsibilities

• Manage the full-cycle recruitment process, from understanding hiring needs and preparing job descriptions to sourcing, screening, interviewing, and coordinating offers
• Partner with hiring managers and leadership to understand role requirements, hiring priorities, timelines, and candidate expectations
• Source candidates through LinkedIn, job boards, referrals, and other relevant channels to build strong talent pipelines
• Conduct initial screening calls to assess candidates’ experience, skills, motivation, and alignment with role requirements
• Coordinate interviews, manage candidate communications, collect interviewer feedback, and ensure a smooth and professional candidate experience
• Maintain accurate candidate records, recruitment trackers, and ATS data, ensuring hiring teams have clear visibility into pipeline progress
• Support offers coordination, reference checks, background checks, and pre-employment documentation, as applicable
• Track recruitment metrics, including time-to-fill, pipeline conversion, sourcing effectiveness, and hiring progress, and provide regular updates to leadership
• Continuously improve recruitment workflows, interview processes, and sourcing strategies to support efficient, high-quality hiring
• Coordinate onboarding activities for new hires, ensuring employment documentation, onboarding checklists, system access requests, and introductory meetings are completed on time
• Support employment changes, including internal transfers, promotions, compensation updates, and changes to employee records
• Maintain organized and confidential employee files, personnel documentation, and HR records
• Coordinate offboarding activities, including exit documentation, exit interviews, equipment returns, and system access removal in collaboration with relevant teams
• Support probationary reviews, employee check-ins, and other key milestones throughout the employee lifecycle
• Help ensure employees have the information, resources, and support they need to succeed in their roles
• Support the day-to-day administration of HR policies, procedures, and internal processes
• Maintain employee records and HR systems, ensuring information is accurate, up to date, and appropriately secured
• Assist with time-off tracking, attendance records, leave administration, and employee documentation
• Coordinate with payroll and benefits providers to support accurate employee information, payroll changes, benefits enrollment, and related administrative processes
• Respond to routine employee questions regarding HR policies, benefits, onboarding, time off, and internal procedures
• Help develop, document, and improve HR workflows, standard operating procedures, templates, and internal guidelines
• Prepare HR reports, employee headcount updates, recruitment summaries, and other people-related metrics for leadership
• Support the administration of performance reviews, probation assessments, employee feedback, and goal-setting processes
• Help foster a positive, inclusive, and collaborative employee experience across a distributed team
• Support employee engagement initiatives, internal communications, team activities, and culture-building programs
• Coordinate employee surveys, feedback collection, and follow-up actions to help identify opportunities for improvement
• Assist with the development and communication of HR policies and employee guidelines
• Provide employees and managers with timely, professional support on routine workplace questions and people-related matters
• Help identify opportunities to improve employee experience, communication, and internal HR processes
• Support the implementation and maintenance of HR policies and practices applicable to employees working in the United States
• Help maintain compliance-related documentation, required employee notices, training records, and personnel files
• Assist with the administration of employment requirements, including applicable leave entitlements, policies and training and employee documentation
• Support consistent and fair recruitment, onboarding, performance management, and employee relations practices
• Help identify potential HR compliance concerns and escalate complex employee relations or employment law matters to the appropriate leadership or external advisors
• Stay informed about relevant changes in California employment requirements and help coordinate updates to internal policies and procedures as needed

Skills

• 3+ years of experience in HR generalist, HR operations, recruiting, talent acquisition, or a related people-focused role
• Hands-on experience managing recruitment activities, including candidate sourcing, screening, interview coordination, stakeholder communication, and offer support
• A solid understanding of core HR processes and the employee lifecycle, including onboarding, employee records, HR administration, and offboarding
• Familiarity with HR policies and employment practices, with the ability to recognize compliance considerations and escalate questions when needed
• Experience working with HRIS platforms, applicant tracking systems, recruitment tools, or other HR-related software
• Strong organizational skills and attention to detail, particularly when managing multiple open positions, employee requests, and competing priorities
• Excellent written and verbal communication skills, with the ability to work effectively with candidates, employees, hiring managers, and leadership
• A high level of professionalism, discretion, and sound judgment when handling confidential employee and business information
• A proactive, solutions-oriented mindset, with the ability to work independently, take ownership of tasks, and improve existing processes
• Comfort working in a fast-paced SaaS or technology environment
• The ability to collaborate effectively with a team based in Canada
• Experience supporting a remote or geographically distributed workforce
• Previous experience in a SaaS, technology, or startup environment
• Experience supporting performance management, employee engagement, or culture initiatives
• Experience building HR processes, documentation, or workflows in a growing organization
• Exposure to U.S. payroll and benefits administration, or collaboration with external payroll and benefits providers

Benefits

• A hands-on role with exposure to recruitment, HR operations, employee experience, and broader people initiatives.
• The opportunity to work closely with leadership and help improve how HR processes are built and managed.
• A collaborative environment that values ownership, continuous improvement, and practical problem-solving.
• A remote work arrangement with flexibility in working hours, while maintaining collaboration with our Canadian team.
• Opportunities to develop your HR expertise and take on broader responsibilities as the company grows.

Company Overview