Note: The job is a remote job and is open to candidates in USA. RS Group is a global product and service solutions provider for industrial customers. The Key Account Manager will manage major client accounts, build and maintain customer relationships, coordinate internal account teams, resolve client issues, support contract negotiations, and drive account growth through strategic planning, upselling, cross-selling, and new business development.

Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Skills

• Bachelor's degree in marketing, business administration, sales, or relevant field
• Four to five years' previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• An exceptional work ethic
• An inherent technical aptitude
• The ability to build and strengthen relationships with our customers

Benefits

• Field Based work arrangement
• Full-Time employment

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