Welcome to brighthush – Where Customer Experience Meets Career Growth

brighthush is a global trailblazer in the customer experience (CX) industry, empowering more than 750 of the world’s most innovative brands to deliver seamless, personalized interactions. With a workforce of over 130,000 associates across 45 countries, we blend cutting‑edge technology, data‑driven insights, and a culture of continuous learning to help our clients create moments that matter. Whether you’re a veteran, a recent graduate, or a seasoned professional, brighthush offers a supportive, remote‑first environment where your growth is our priority.

Why Choose brighthush?

• Paid Licensing Journey: We cover every step of your state insurance license—pre‑licensing prep, exam fees, background checks, and testing.
• Competitive Compensation: Earn $16–$19 per hour, depending on your training phase and production milestones.
• Comprehensive Benefits: Full medical, dental, and vision coverage from day one.
• Work‑Life Balance: Flexible scheduling, paid time off, and a 401(k) with company match.
• Career Advancement: 93% of managers are promoted internally—your path to leadership starts here.
• Wellness & Support: Employee Assistance Program, wellness resources, and a culture that celebrates every milestone.

Role Overview

As a Remote Licensed Insurance Customer Service Specialist, you will be the first point of contact for customers seeking support across Auto, Homeowners, Renters, and Umbrella insurance policies. Your primary mission is to provide accurate, empathetic service while guiding customers through their coverage options and resolving policy questions with confidence.

During the initial phase, you will focus on billing inquiries and foundational training. Once licensed, you will transition to full policy servicing, offering thoughtful, needs‑based coverage recommendations that truly fit each customer’s situation.

Key Responsibilities

• Handle inbound calls and emails from policyholders, providing clear, concise information about coverage, claims, and billing.
• Navigate multiple systems and tools—CRM, policy management, and knowledge bases—to retrieve and update customer data accurately.
• Educate customers on policy details, ensuring they understand their benefits and responsibilities.
• Identify customer needs and recommend appropriate coverage solutions, maintaining a consultative, customer‑centric approach.
• Maintain high levels of compliance with regulatory standards and company policies.
• Participate in ongoing training and professional development to stay current on product updates and industry best practices.
• Collaborate with cross‑functional teams—claims, underwriting, and billing—to resolve complex customer issues.
• Track and document all interactions in the CRM, ensuring data integrity and audit readiness.

Essential Qualifications

• Minimum age of 18 with a high school diploma or GED.
• At least one year of customer service or related experience.
• Comfortable managing inbound calls in a structured, remote environment.
• Open availability, including evenings and weekends, to meet business needs.
• Strong commitment to consistent attendance during training and scheduled shifts.
• Motivation to complete coursework and earn a state insurance license.

Preferred Qualifications

• Prior experience in the insurance industry or with policy servicing.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Experience with remote work tools (Zoom, Teams, Slack).
• Multilingual abilities to serve a diverse customer base.

Core Skills & Competencies

• Technical Proficiency: Ability to navigate multiple systems and tools with ease.
• Communication: Clear, professional communication with customers and teammates.
• Empathy & Problem‑Solving: Confidence explaining insurance coverage options with empathy.
• Self‑Motivation: Accountability, attention to detail, and a proactive mindset.
• Customer‑Centric Insight: Ability to identify customer needs and recommend the right solutions.

Home Office Setup

To excel in this role, you’ll need a dedicated workspace that supports focus and productivity:

• Hardwired high‑speed internet connection (minimum 20 Mbps upload and download).
• Quiet, secure, and dedicated workspace free from distractions.
• Webcam provided for training, team check‑ins, and virtual collaboration.
• Personal computer, laptop, or compatible tablet for training.

Licensing Journey

brighthush covers all costs associated with obtaining your state insurance license:

• Pre‑licensing training and exam preparation.
• Exam fees and testing.
• Background checks.

Travel to testing or fingerprinting locations may be required, and a valid state‑issued photo ID is necessary to complete the process.

Schedule & Training

Hours of Operation

• Monday–Friday: 8 a.m.–10 p.m. ET (7 a.m.–9 p.m. CT)
• Saturday: 8 a.m.–8 p.m. ET (7 a.m.–7 p.m. CT)
• Sunday: 11 a.m.–5 p.m. ET (10 a.m.–4 p.m. CT)

Shifts may include evenings and weekends. All schedules are shared in advance to help you plan.

Training Schedule

• brighthush Training: Monday–Friday, 9 a.m.–5:30 p.m. ET (8 a.m.–4:30 p.m. CT)
• Product Training: Monday–Friday, 11:30 a.m.–8 p.m. ET (10:30 a.m.–7 p.m. CT)

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with you:

• Earn your state license and become a fully qualified insurance professional.
• Advance to senior customer service roles, team leads, or specialized product positions.
• Access continuous learning—online courses, certifications, and industry conferences.
• Mentorship programs pairing you with experienced leaders.
• Internal promotion pipeline—93% of managers are promoted from within.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and respect:

• Remote‑first mindset with flexible scheduling.
• Inclusive environment that values diversity and promotes belonging.
• Regular virtual team events, one‑on‑ones, and cross‑departmental projects.
• Transparent communication from leadership and a clear vision for the future.
• Recognition programs celebrating milestones and achievements.

Compensation & Benefits

While the exact hourly rate depends on your training phase and production milestones, you can expect:

• $16–$19 per hour.
• Full medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and employee discounts.
• Bonus programs and referral incentives.
• Employee Assistance Program and wellness resources.

How to Apply

Ready to take the next step in your career? Join a team that values your growth, supports your licensing journey, and offers a flexible, remote work environment. Click the button below to apply and start your journey with brighthush today.

Apply Now

brighthush Commitment to Diversity & Inclusion

brighthush is committed to creating an inclusive workplace where every individual can thrive. We celebrate diversity in all its forms and are proud to support veterans through partnerships with organizations dedicated to military families.